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In total, the site offered the man four suitable profiles “in his area” – none of which met his criteria.
One of them lived hundreds of miles away in Ireland and would be unreachable without an expensive ferry or plane journey.
So in May last year Aileen stumped up £1,295 for membership.
It offered her “unlimited personal introductions” to men serious about finding a relationship.
“My daughters said online dating wasn’t good for me anymore, so I started looking for alternatives.” Aileen then came across Searchmate, a bespoke dating service which featured on the first series of Channel 4's The Undateables.
It claims to offer a “safer and more credible alternative” to dating websites.
Because of this it had suspended her account, even though she had not asked for this to happen.
Searchmate has now offered Aileen a full refund of £1,295.
Searchmate offered to upgrade Aileen to its “Platinum” membership, a service via which customers are assigned their very own matchmaker who will proactively look for potential matches outside Searchmate’s client base.Searchmate has disputed Aileen’s claims and said it had not received any correspondence from her after the letter was sent in November.