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After you follow each step, test to see whether the Offline Address Book issue has been resolved.If the issue is resolved, it's unnecessary to continue to the next step.For more information about how to manually download the latest copy of the Offline Address Book, click here: You can't find a user in the offline address book in Office 365 If the existing Outlook profile is corrupted, this corruption could be the cause of the issue.Corruption may have occurred if Outlook stopped responding.For more information about how to create and to set up an email profile in Outlook, refer to the following article: Create a New Outlook Profile NOTE: If the Offline Address Book issue wasn't resolved by using steps 1 through 5, follow this step for validation before you call Microsoft Support.Check whether Outlook and the computer can access the Offline Address Book file on the server.When it didn’t or when you want to make sure you do have the latest OAB available, you could manually trigger an update from within Outlook as well.

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