16-Jun-2020 16:17

A business can be successful, but could also hit the proverbial plateau.

To produce a growing business, customers have to be happy with the business and continue to come back.

This scenario has happened countless times with numerous companies, simply because of poor communication.

Sometimes all a person wants is for the responsible party to admit fault, apologize, and attempt to correct the problem.

Did you know that on average, a happy customer will tell only 3 to 5 people about their experience?

Whereas an unhappy customer will tell up to 15 people! Growth of a business heavily relies on having a strong, respectable reputation.


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