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The internal ticket has to be assigned to a specific agent. The use of the company feature is optional, and by organizing your customers into companies you can keep track of what those companies are requesting.It is only visible to agents, not to the customers or any other end-users. Save your support agents' time and fight against spam with automatic spam filtering in your help desk.You will easily find and review the history of every communication between you and your customer any time in the future.

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Also, use tags to differentiate important customers.Never hear "I didn't know it was my responsibility" again.Distribute tickets and support agents into departments.Chat, E-mail, Voice, Feedback Forms, Twitter, Facebook messages, and others.

Follow your customer through different channels but always stay in the same hybrid ticket.Financial markets and your HF Markets account are in the palm of your hand with the HF app: use it to help you understand the markets with trading tools and the latest news, updates, and financial analysis.