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It is possible for your transactions to be obtained using an Industry Type that is different than the Industry Type set up for your MID.
In this case, when configuring the payment gateway in Zuora, you should select the Industry Type for how the transaction is actually obtained.
Zuora does not support the Orbital Gateway (Tampa Platform) so please make sure your gateway account is configured using the right host platform.
If you are not sure which hosting platform your Orbital Gateway is using, the Orbital Gateway (Tampa Platform) uses BIN 000002) and has a 12 digit PNS Merchant ID number.
This Orbital MID is your Salem Division (TD) number.
This MID number should be the same one you provided to Zuora Global Support to enable in your tenant, and the ID(s) will appear as a picklist in the gateway configuration page.
In order for Zuora to submit payment transactions to Chase Orbital gateway on your company's behalf, your Chase Obital Merchant ID(s), also known as the Presenter ID, will need to be linked to Zuora's Submitter ID (SID).
If you are planning to configure more than one merchant ID number in Zuora, make sure all merchant IDs are linked to Zuora's SID.
Please ensure both your Orbital Production and Test accounts are linked.Generally, if you are accepting orders through your website, you will use the e Commerce transaction Industry Type, and if these transactions are accepted on a recurring basis, you will use the Recurring Payment Industry Type.However, please discuss with your Chase Orbital Account Executive or Orbital support to determine what industry type to use when configuring this gateway in Zuora.If it is an urgent matter, please contact their support team by phone. Error processing transaction." If this error occurs, please contact Chase Orbital to ensure your accounts are properly linked.
Zuora recommends that merchants use Orbital 7.0.1 to pass additional Level 2 and Level 3 data potentially reducing transaction costs and to take advantage of additional reconciliation and security features.
To set up the Chase PMU service in Zuora, see Configure Chase Payment Method Updater for more information.